Maruti Suzuki Service Center in Ajmer Faces 'Open Loot' Accusations Over Alleged AC Repair Scam

Khan recounted his ordeal, stating that just four to five days before May 14, during a routine service, staff at the center suggested only an AC gas refill, assuring him there were no other issues with his vehicle. However, the AC stopped working completely within four days. Upon a re-examination, the staff then advised replacing the entire AC compressor, claiming it was completely damaged.

Advance Paid, Parts Delayed for Two Months

Following the advice, Javed Khan deposited an advance of ₹1,000 on May 14 to book the compressor. What followed was a frustrating wait; two months passed, and neither was the part made available nor did the company provide any updates. Khan grew suspicious and decided to seek a second opinion.

He took his Ciaz car to an independent mechanic. To his surprise, the diagnosis revealed only a faulty AC clutch bearing, a repair that could be done at a significantly lower cost compared to replacing the entire compressor. This discovery highlighted a stark contrast in the repair recommendations.

'Open Loot' Accusations and Legal Action

Javed Khan mentioned that he has been a loyal customer, getting his car serviced regularly at the company since 2017. This was the first time he opted for an external mechanic, which, ironically, provided a much cheaper solution. The service center had estimated approximately ₹30,000 for a full compressor replacement, a stark difference from the actual repair cost.

Khan has not held back, openly accusing the service center of engaging in 'open loot' against its customers. He has now declared his intention to approach the Consumer Court, seeking justice and demanding action against the alleged malpractices.

Stay tuned to MTTV India News for the latest developments on this consumer dispute.